Frequently asked questions

Frequently Asked Questions (FAQ)

How can I place an order?
You can place an order by following these steps:

  1. Add the desired product(s) to your shopping cart.

  2. Proceed to checkout via our website (Shopify Payments) or PayPal.

  3. Click the “Checkout” button (or the “PayPal” button if using PayPal).

  4. Enter your email address, name, and shipping address.

  5. If you have a discount code, enter it in the “Discount” field and click “Apply.”

  6. Click “Continue to shipping” and confirm your shipping address.

  7. Click “Continue to payment.”

  8. Enter your payment information.

  9. Click “Complete order.”

What should I do if an item is missing or incorrect?
Please contact us at contact@fujiyamafashion.com with your order number and a photo as proof (under 1MB).
We will reship the correct item free of charge. Any incorrect item received is yours to keep as a gift.

How can I confirm if my order went through successfully?
You will receive a confirmation email with your order number and purchase details after completing your order.

Can I make changes to my order after placing it?
Yes, changes can be made until 11:00 PM (GMT+1) on the day the order is placed.
Please contact us at contact@fujiyamafashion.com with your request.

How do I add an item to my cart?

  1. Go to the product page.

  2. Select your desired options.

  3. Click “Add to cart.”

How can I view the contents of my cart?
Click the cart icon at the top of the website to review your items. You can adjust quantities or remove items there.

How do I remove an item from my cart?
Click the cart icon and then click “Remove” next to the item you wish to delete.

How do I change the quantity of an item?
In the cart, adjust the number in the “Quantity” field.

What browsers are recommended?
We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge for the best experience.

What payment methods do you accept?
We accept the following methods:

  • Major credit cards via Shopify Payments (Visa, MasterCard, American Express, Discover)

  • PayPal, Apple Pay, and other express checkout options

How do I pay with PayPal?
Click the “PayPal” button at checkout to be redirected to PayPal’s secure payment page.

How do I use a discount code?
After adding items to your cart, enter your code in the “Discount” field at checkout and click “Apply.”

What is your return and exchange policy?
Please see our Returns & Exchanges Policy for details.

How do I return an item?
For return instructions, contact us at contact@fujiyamafashion.com.

What is your cancellation policy?
You may change or cancel your order within 6 hours of placing it.
Please email contact@fujiyamafashion.com with your order number during that time.
Orders that have already shipped cannot be canceled, but you may refer to our Returns & Exchanges Policy.

Is it safe to order online?
Yes, we use SSL encryption to ensure a secure ordering process.

Is it safe to use my credit card?
Yes, we use secure payment gateways and data encryption to protect your information.

Is my personal information protected?
Yes. Your personal information is strictly protected and will not be shared with third parties unless required by law.

For any other inquiries:
Please contact us at contact@fujiyamafashion.com